Frequently Asked Questions
Q: Are the bounce houses safe?
A: Absolutely! Our inflatables are constructed with quality and safety in mind. All units have ramp-steps for safe and easy entering and exiting and are made with non-toxic durable vinyl and mesh. They are very safe and enjoyable for children of all ages, provided all safety rules and guidelines as outlined on the rental contract are followed.
Q: Is supervision provided in the cost of the rental?
A: Each bounce house requires one supervisor. We require customers to read, understand, and sign a waiver stipulating all the safety rules and guidelines to be followed. Then you may provide your own adult supervision or we will gladly accommodate you with supervision for an additional fee if required. A safe party is a successful party!
Q: How many children can fit in the bounce castle?
|Unit Size||Children under 8||Children 8-12||Teens 13+||Adults|
|15 x 15||10||8||6||4|
Q: What are my responsibilities as the renter/responsible adult?
A: You must ensure proper supervision of the unit at all times. You or your adult delegate must know and enforce all the safety rules. You are responsible for the safety of the children and for the care of the equipment.
Q: Is New York Inflatables Inc. insured?
A: Yes, New York Inflatables Inc. is fully insured. All company owned vehicles are insured.
Q: What is the rental period?
A: Our equipment can be rented for the day (morning through early evening or any time in between) for a flat rate + sales tax.
Q: Will the bounce castle harm my lawn?
Q: What type of area is needed to setup a bounce house?
A: Ideally, a flat surface preferably grass. The area must be clear of stones and sharp objects. They can also be setup on cement or in large indoor areas such as halls. The size of the area will depend on which inflatable you rent. Ask for dimensions when you call. There must be access to a 110-volt electrical outlet. If your party is taking place where there is no access to electricity, then a generator will also need to be rented.
Q: How much space is needed to set- up the bounce house?
A: The space required for an inflatable can vary greatly. Our smallest units are approximately 13 x 13. The largest units require approximately 40 x 40. Per Inflatable regulations you need a 3ft. buffer zone around the entire inflatable.
Q: Do you deliver and set up the units?
A: Yes. We will deliver and set up all of our equipment at the time specified. Read more about our delivery policy.
Q: Is there a delivery charge?
A: Delivery is always free when you rent with New York Inflatables Inc if your event is taking place in New York City, Nassau County and or lower Westchester County.
Q: How long does it take to set up the units?
A: It takes about 25 minutes to set up the unit and review the safety guidelines with you (the renter/responsible adult must be present at the time of delivery).
Q: What kind of power is required?
A: The bouncer must be within 100 feet of a dedicated 20-amp circuit (regular 110V outlet). The blower uses as much electricity as an indoor fan once the bouncer is fully inflated.
Q: How does the bounce house stay inflated?
A: All bounce houses are inflated with a fully enclosed blower motor. The blower must stay on the entire time the bounce house is being used. The blower is designed so that no moving parts are exposed. The blower unit must be within 100 ft of an electrical outlet.
Q: How far in advance should I make my reservations?
A: Some customers have reserved our units sometimes months in advance, so the sooner the better! However, if you find yourself a few days before your event without any entertainment, call us and we will do our best to accommodate you. We strive to make your event a success.
Q: Is there a deposit required?
A: YES. Our required deposit is one third (1/3) of the total cost of the entire rental. Deposit are fully refundable if event is cancelled at least 3 days prior. No refund is payable for late cancellations.
Q: What if it rains or is windy?
A: New York inflatables Inc. reserves the right to cancel or reschedule your rental prior to delivery if severe weather conditions are imminent or if we have any reason to believe that the inflatable equipment and/or its users may be in danger. Some examples of severe weather conditions are high winds over 25mph, rain, snow, and lightening. In the event of severe weather during the rental period, customer must unplug electrical equipment, and not use equipment until the severe weather ends. A full refund will be issued for events canceled at least 3 days before the event date. Deposits (1/3 of the total payment) are not refundable for cancellations occurring within 3 days of the event date. No refund of any amount is due for cancellations occurring during the rental period for any reason including deteriorating weather. There is no penalty for postponements if the new event date is within the same calendar year, however, New York inflatables Inc., cannot guarantee that the same equipment will be available for future event dates and will provide comparable equipment if necessary.
Q: Can I pick up the inflatable unit myself to cut costs?
A: Safety is our primary concern and as such we deliver and set up all units.
Q: Does New York Inflatables Inc. schedule evening rentals?
A: Yes. Evening rentals are allowed but the inflatable must be picked up before 9:00 PM unless prior arrangements have been made.
Q: How do I pay for the rental?
A: We use Pay Pal to process our electronic payments. Customers who do not have or chose not to open a Pay Pal account do not have to do so and can enter their card information to process their payment. Personal checks can be mailed to us for processing in advance but will not be accepted on the day of the event. Final payment is required before the event date.
Q: Do you charge tax?
A: Yes. We are required to charge New York sales tax for all rentals.