Frequently Asked Questions
Q: Are the bounce houses safe?
A: Absolutely! Our inflatables are constructed with quality and safety in mind. All units have ramp-steps for safe and easy entering and exiting and are made with non-toxic durable vinyl and mesh. They are very safe and enjoyable for children of all ages, provided all safety rules and guidelines as outlined on the rental contract are followed.
Q: Is supervision provided in the cost of the rental?
A: Each bounce house requires one supervisor. We require customers to read, understand, and sign a waiver stipulating all the safety rules and guidelines to be followed. Then you may provide your own adult supervision or we will gladly accommodate you with supervision for an additional fee if required. A safe party is a successful party!
Q: How many children can fit in the bounce castle?
|Unit Size||Children under 8||Children 8-12||Teens 13+||Adults|
|15 x 15||10||8||6||4|
Q: What are my responsibilities as the renter/responsible adult?
A: You must ensure proper supervision of the unit at all times. You or your adult delegate must know and enforce all the safety rules. You are responsible for the safety of the children and for the care of the equipment.
Q: Is New York Inflatables Inc. insured?
A: Yes, New York Inflatables Inc. is fully insured. All company owned vehicles are insured.
Q: What is the rental period?
A: We rent our units from as little as an hour up to an all day rental.
Q: Will the bounce castle harm my lawn?
Q: What type of area is needed to setup a bounce house?
A: Ideally, a flat surface preferably grass. The area must be clear of stones and sharp objects. They can also be setup on cement or in large indoor areas such as halls. The area size will depend on which inflatable you rent. Ask for dimensions when you call. There must be access to a 110-volt electrical outlet. If your party is in a park where there is no electricity, then we will provide a generator.
Q: How much space is needed to set- up the bounce house?
A: The space required for an inflatable can vary greatly. Our smallest units are approximately 13 x 13. The largest units require approximately 40 x 40. Per Inflatable regulations you need a 3ft. buffer zone around the entire inflatable.
Q: Do you deliver and set up the units?
A: Yes. We will deliver and set up your bouncers at the time specified at no additional cost. Read more about our delivery policy.
Q: Is there a delivery charge?
A: Delivery is always free when you rent with New York Inflatables Inc..
Q: How long does it take to set up the units?
A: It takes about 25 minutes to set up the unit and review the safety guidelines with you (the renter/responsible adult must be present at the time of delivery).
Q: What kind of power is required?
A: The bouncer must be within 100 feet of a dedicated 20-amp circuit. The blower uses as much electricity as an indoor fan once the bouncer is fully inflated.
Q: How does the bounce house stay inflated?
A: All bounce houses are inflated with a fully enclosed blower motor. The blower must stay on the entire time the bounce house is being used. The blower is designed so that no moving parts are exposed. The blower unit must be within 100 ft of an electrical outlet.
Q: How far in advance should I make my reservations?
A: Some customers have reserved our units sometimes months in advance, so the sooner the better! However, if you find yourself a few days before your event without any entertainment, call us and we will do our best to accommodate you. We strive to make your event a success.
Q: Is there a deposit required?
A: YES. Our required deposit is one third (1/3) of the cost of the entire rental. Deposit are fully refundable if event is cancelled at least 3 days prior. No refund is payable for late cancellations.
Q: What if it rains or is windy?
A: New York Inflatables Inc. reserves the right and extends the same right to our customers to cancel a reservation at no penalty if there are heavy rains or high winds, over 25 mph. Safe operation of our units and customer safety is paramount, however, once the unit is delivered and set-up, no refunds shall be issued due to bad weather.
Q: Can I pick up the inflatable unit myself to cut costs?
A: Safety is our primary concern and as such we deliver and set up all units.
Q: Does New York Inflatables Inc. schedule evening rentals?
A: Yes. Evening rentals are allowed but the inflatable must be picked up before 9:00 PM unless prior arrangements have been made.
Q: How do I pay for the rental?
A: We accept cash or money orders only. Payment is required upon completion of setup.
Q: Do you charge tax?
A: Yes. We are required to charge New York sales tax for all rentals.